CMM: How to know when to kill the CMM translation process if it hangs

CMM: How to know when to kill the CMM translation process if it hangs IR Number: 1950202

      Priority:	1

Business Urgency: No

  GTAC Urgency:	No

 PR Matrix:	

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Problem Description:

when trying to run CMM Catia 9.0.1 the process doesn't star correct and comes up with an error message

the .._xcadservice.log shows the following message:

*** 'C:\Program' is not recognized as an internal or external command,

*** operable program or batch file.

*** No such file or directory

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NX Versions: NX 9.0.1

CMM Versions: CMM Catia 9.0.1

Managed Mode: No

Tc Versions: n/a

Containing:

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Part: NO

AVI: NO

Syslog: YES

Other Files: YES

Work Around: YES

Steps to Duplicate:

Install CMM Catia 9.0.1 and try to run the migration process. You will see the message as described above.

The CMMScratch, the CMM installation log and a system information of the client workstation from the customer will provided.

Problem is part specific: Unknown

Problem is OS specific: No

Platform Information-

Problem is platform specific: No

Platform: INTEL 64bit

Problem verified on the following platforms and OS versions:

Intel IV, Win7 64-bit SP1

Siemens PLM believes that the problem you reported where the installation of CMM 9.0.1 isn't correct will be resolved by code changes made to the upcoming release of our software CMM 9.0.1.1.

The problem in which the CMM CATIA9.0.1 translator process didn't start

The problem was a result of the CATIA translator products incorrect handling of long path names. The resolution has been to use a short path in the CMM registry in order to allow the CATIA translator to read the locations and access the files without performing any special parsing on the path.

Long paths have been maintained for the rest of the product and only the CMM_BASE_DIR registry entry underneath the CMM release registry keys has been modified.

PR 1950202 Product Information: Product: NX , Application: CMM , Version: V9.0.1